Returns - The Sound & Light Company

Returns Form

Your Name

Your Email Address

I would like to return the following goods to StageGear for the reasons specified below:

Qty. Goods To Be Returned Reason for Return Serial No. Order no. Date Purchased

RETURNS TERMS AND CONDITIONS

Product Guarantees:
All products supplied are covered by the terms and conditions of the Original Manufacturers Guarantee for a period appropraiate to the nature of the product.

Faulty Goods
If you think that the product you have purchased is faulty or incompatible with your equipment we may refer you to the manufacturer, due to their extensive knowledge of their product. If the manufacturer agrees that the product is faulty, in most cases they will be able to authorise a replacement/repair of the product direct to you. A restocking fee of up to 25% is charged on returns, which prove to be non-defective.

Dead on Arrival (DOA)
If the product fails within the manufacturer’s DOA period, a replacement product will be offered to you.

Refunds:
If for any reason you are issued with a refund, please note the following, All refunds will be issued to the same payment method as on the original order. When a refund is processed, you will receive an email notification. A refund will usually reach your credit card account within 4 working days, please allow up to 10 working days for it to be credited. Goods returned within the manufacturer’s DOA period, will be refunded in full. If the goods are found not to be faulty or they have been damaged by misuse, they will be returned to you and no refund will be issued.
The relevant manufacturer will process all offers of “Money Back” guarantees and you should contact them directly to arrange return and refund.

Cancellation of Orders:
Orders cancelled after despatch of the goods will be subject to a minimum handling fee of 15% of the invoice price to cover re-stocking and administration costs. A restocking fee of up to 25% of the original invoice value may be levied on item(s) returned after 7 days of the goods being delivered.

14 day money back warranty:
Should you wish to return goods under our 14 day money back warranty, please ensure that the product has not been used and that it is returned to us undamaged, in the original packaging along with all accessories and instructions. Do not mark the manufacturers packaging in any way.

Should you have any questions or require further information regarding shipping or returns, please feel free to contact us.